Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to investigate issues that Frontier Airlines failed to refund the price of flights canceled because of the coronavirus outbreak and made it practically impossible for individuals to use vouchers for various other flights during the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated the office of his had gotten more than hundred complaints coming from Colorado and 29 other states about the Denver based very low price carrier since March, more than every other business.
Individuals said that Frontier refused to issue them your money back when flights had been canceled due to the pandemic, which Weiser mentioned violated department regulations that refunds are due also when cancellations are actually because of to circumstances beyond airlines’ management. Others who received vouchers for use on future flights after voluntarily canceling their travel plans were unable to redeem them. Some were rejected with the airline’s site and were unable to extend the 90-day time limit for using them or ended up being limited to employing the vouchers on only one flight, he wrote. Still individuals that sought guidance through the airline’s customer service line were recorded on hold for hours and were disconnected frequently, he said.
Weiser claimed that the Department of Transportation was at the most effective place to investigate the complaints and said it must issue fines of as much as $2,500 a violation when adequate.
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Businesses cannot be allowed to make use of consumers during this time and should be held accountable for unfair and deceptive conduct, he mentioned in a statement.
Frontier said it has stayed in total compliance with division rules as well as regulations regarding flight changes, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted to faith that is fine to care for our passengers fairly and compassionately, the company said in a declaration.
Complaints about obtaining refunds from airlines surged this spring. In May, Chao requested airlines to be as considerate and flexible as you possibly can to the demands of passengers which face financial difficulty.
In the department’s May air traveling customer report, probably the most recent available, Frontier had the third highest fee of general grumbles, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers that go through the problems of filing a complaint with the division, not those who only grumble to an airline.